Plumber chat: 7am to 7pm, Monday to Saturday
Chat to a Plumber on WhatsApp.
Send a photo or video of your leak, geyser or blocked drain and get a qualified plumber's answer on your phone. Fix the small stuff yourself with our guidance, and only pay for a call-out when you actually need one.
R199 per month Cancel any time
Example chat. Real advice, no call-out fee.
How it works
Three steps from "is this serious?" to sorted
- 1SubscribeSign up for R199 a month. Cancel any time.
- 2Send your problemWhatsApp us photos, a video or a quick description of what is going on.
- 3Get a plumber's answerWe diagnose it and either talk you through the fix or book a priority visit.
What we can help with
Problems our plumbers sort out over chat
If it can be diagnosed from a photo or video, we can help. If it needs hands on site, we will tell you straight and book you in with priority.
- Dripping taps and mixersWhich washer or cartridge to buy and how to swap it.
- Running or leaking toiletsCistern valves, flappers and seals you can usually fix in minutes.
- Geyser warning signsOverflow drips, no hot water, tripping and noises, and when to switch it off.
- Blocked sinks and showersSafe ways to clear them, and signs the blockage is further down the line.
- Low water pressureWorking out whether it is your fittings, your pipes or the municipal supply.
- Damp patches and small leaksFinding the likely source before you start breaking tiles.
- Buying the right partSend a photo of the old part and we tell you exactly what to ask for.
- Is this an emergency?A fast answer on whether you need to shut off the water and get a plumber out today.
Why subscribe
A call-out versus a chat
| Feature | Traditional call-out | Chat to a Plumber |
|---|---|---|
| Cost to find out what is wrong | A call-out fee, every time | Included in R199/month |
| How fast you get an answer | When someone can get to you | On WhatsApp, during support hours |
| Small fixes you can do yourself | Usually done (and billed) by the plumber | We talk you through it step by step |
| When you do need someone on site | Join the queue | Priority booking |
Subscribe
One flat monthly fee. No contract.
Support runs 7am to 7pm, Monday to Saturday. Messages after hours are answered first thing the next support day.
Water pouring or sparks near water? Switch off your main water supply (and the geyser at the DB board) first, then call 060 551 5919. Don't wait on chat in an emergency.
Flat-rate access
R199/month
Professional support via WhatsApp and phone.
- Instant diagnosis. Send photos or a short video of the leak, drip or blockage and a plumber tells you what it is.
- Step-by-step DIY support. For the small stuff, we talk you through the fix, which part to buy and what to ask for at the hardware store.
- No call-out fee for advice. Unlimited digital support during support hours, without paying for someone to drive out first.
- Priority booking. When a job does need a plumber on site, subscribers go to the front of the queue.
Chat to a Plumber: your questions answered
What is Chat to a Plumber?
It is a monthly subscription that gives you direct access to MLG Construction's plumbers on WhatsApp and phone. You send photos or videos of a plumbing problem and get professional advice, so you only pay for a call-out when you genuinely need one.
How much does Chat to a Plumber cost?
R199 per month, with no contract. You can cancel any time.
When can I chat to a plumber?
Support is available between 7am and 7pm. Messages sent outside those hours are answered first thing the next support day.
What kind of problems can you help with remotely?
Dripping taps, running toilets, low water pressure, small leaks, blocked sinks, geyser warning signs and working out whether something is an emergency. If it needs a plumber on site, we tell you straight and give you priority booking.
Is a site visit included?
Site visits are quoted separately, but subscribers get priority booking. Advice and diagnosis on WhatsApp has no call-out fee.
Do you cover areas outside Durban?
Remote advice works anywhere you have WhatsApp. Physical visits are limited to our Durban and surrounding service areas.